Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Buffi Franklin

Buffi Franklin

July 23, 2025

5  out of  5
rating by Buffi Franklin
"What sets this office apart from other offices, in my opinion, is the genuine integrity with which it operates. As a customer of Terin's office, you are brought into a family and treated as such. As a consumer, those two things are priceless!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Nathan Baskerville

Nathan Baskerville

July 11, 2025

5  out of  5
rating by Nathan Baskerville
"Terin and his staff really took the time to work with my real estate agent to get everything straight with the new homeowners insurance. Very responsive and informative. Would highly recommend"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Christina Patterson

Christina Patterson

July 9, 2025

5  out of  5
rating by Christina Patterson
"🎶LIKE A GOOD NEIGHBOR, TERIN, BUFFI, AND THE TEAM IS THERE🎶😁I just recently insured my home and vehicle together with State Farm. Buffi explained my policy step by step to the T. Her good customer service was great. She was calm, patient, and kind, which made everything awesome to do business with. Thank you Buffi! I highly recommend Terin, Buffi, and the Team. Five⭐️ Thank you again!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Alexis Pope

Alexis Pope

June 24, 2025

5  out of  5
rating by Alexis Pope
"Terin Smith and his team are highly recommended by me! They have been personable, caring and patient with me every time I have reached out and needed something. They have always been very helpful in making sure I get the most out of my insurance coverage. They make sure that my coverage is sufficient and adequate to meet my needs. I couldn’t ask for a better insurance agent and team!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Damian

Damian

June 18, 2025

5  out of  5
rating by Damian
"I had a fantastic experience working with Terin and his team! They took the time to understand my needs, explained all of my coverage options clearly, and made sure I felt confident in my decisions. Their professionalism, responsiveness, and genuine care for my situation stood out from the very beginning. Whether it was answering questions, adjusting my policy, or walking me through the claims process, Terin made everything simple and stress-free. I highly recommend them to anyone looking for a knowledgeable and trustworthy insurance agent!"
We responded:
"We’re honored by your positive feedback Damian! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! We appreciate you and your family!!! "
Profile photo of Jeffrey Brown

Jeffrey Brown

June 13, 2025

5  out of  5
rating by Jeffrey Brown
"Best insurance agent I’ve had in my life. When Terin is your agent you are part of his family. He is always looking out for your best interest."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Edie Spradley

Edie Spradley

June 2, 2025

5  out of  5
rating by Edie Spradley
"Terin and Buffi are the best. Buffi is so knowledgeable about all things insurance. It is such a pleasure doing business with a professional who is so kind and caring. Buffi rocks!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Reginald Weeks

Reginald Weeks

May 28, 2025

5  out of  5
rating by Reginald Weeks
"Great Team, personable approach to finding the right products for coverage"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Nichole Smith

Nichole Smith

May 28, 2025

5  out of  5
rating by Nichole Smith
"Terin, Buffi, and the whole team are wonderful! Their communication is excellent, and they consistently go above and beyond!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Leitra Maxwell

Leitra Maxwell

May 27, 2025

5  out of  5
rating by Leitra Maxwell
"Terin Smith is truly the best in the business! He and his staff are always courteous, professional, and incredibly responsive. Terin takes the time to walk his clients through their insurance options and explains everything clearly, making sure they understand what they’re getting and why. He consistently helps clients assess what coverage makes the most sense for their needs, and they can always feel confident that they’re in good hands. Highly recommend him for anyone looking for an agent who genuinely cares and delivers top-tier service!"
We responded:
"Thank you for taking the time to share your thoughts Attorney Maxwell! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you for trusting our team with your insurance and financial services."
Profile photo of Keith Nesbitt

Keith Nesbitt

May 27, 2025

5  out of  5
rating by Keith Nesbitt
"Responsiveness! It's what you want when you have an issue. With Terin it's what you get!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Tonya Avant

Tonya Avant

May 20, 2025

5  out of  5
rating by Tonya Avant
"Terin, Buffy and staff have always provided exceptional service in a very timely fashion. I refer them to anyone that mentions the word insurance. The best of the best!"
We responded:
"We appreciate your review Mrs. Avant! thank you for your referrals. We are delighted to know you have had great experiences with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Terin-Agent"
Profile photo of Cathy Bannister

Cathy Bannister

May 6, 2025

5  out of  5
rating by Cathy Bannister
"They're awesome, everytime you call them they are so nice and helpful, always happy to hear from you."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Benjamin Kitchens

Benjamin Kitchens

April 28, 2025

5  out of  5
rating by Benjamin Kitchens
"Always helpful, great rates, we’ve been with them since 1994 and have never had an issue with our home, auto, or boat insurance. Honest man with very knowledgeable, reliable and helpful employees."
We responded:
"Thank you, Mr. Kitchens, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We appreciate you and your family for being loyal State Farm customers. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Violet Poe

Violet Poe

April 26, 2025

5  out of  5
rating by Violet Poe
"Terin Smith, Latoyia Smith, and Buffi Franklin are a "role model" team for any type of business: Welcoming, professional, great listeners, knowledgeable, patient, and customer service oriented. This team's dedication to providing "real" customer service in every way, every time, and their commitment to carrying out State Farm's slogan: "Like a good neighbor, State Farm is there", is the reason why I have been " A satisfied State Farm customer for decades". Violet Poe "A satisfied State Farm customer for decades""
We responded:
"Thank you for reviewing our State Farm office! Mrs. Poe we’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Latricia Wright

Latricia Wright

April 23, 2025

5  out of  5
rating by Latricia Wright
"I have been with State Farm since I was a teenager and have dealt with two agents. I have all my policies bundled together simply because I have always received excellent customer service. Even with rising costs, my rates are great. I have been in multiple accidents totaling 3 vehicles throughout my 37 years as a customer. They are quick, efficient and I have never had to continuously call or harass anyone when it came to handling any business and that is priceless. Buffi and Terin are best. Thank you for everything you do."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! we appreciate you for being a valued customer and we look forward to serving you in the future."
Profile photo of Randy Collins

Randy Collins

April 23, 2025

5  out of  5
rating by Randy Collins
"Terin and Buffi are amazing. Every time that our family needed anything related to a State Farm issue they were very responsive to our needs. Each time that we needed them they went above and beyond our expectations. We have recently moved away from Terin Smith’s office but he will continue to be our State Farm agent. Go Dawgs!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Adjua Johnson

Adjua Johnson

April 10, 2025

5  out of  5
rating by Adjua Johnson
"Terin Smith and his team are Top Notch! We have been customers for many years and have always received excellent service. They are extremely helpful and we are always satisfied."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Adam Lewis

Adam Lewis

March 25, 2025

5  out of  5
rating by Adam Lewis
"Terin Smith is absolutely amazing. He’s always treated us like family and I know if I ever have a problem he and his office are always there to help. They truly go above and beyond. Thank you for everything y’all do!!"
We responded:
"Thank you! Mr. Lewis, We appreciate you and your family. We look forward to serving you in the future. Please let us if we can be of any assistance."
Profile photo of Bigga Mon (Benyahmyn Ban Israel)

Bigga Mon (Benyahmyn Ban Israel)

March 14, 2025

5  out of  5
rating by Bigga Mon (Benyahmyn Ban Israel)
"Terin has always given me great service, and treated me like family. Keep up the great work Terin and family. Sincerely Bob."
We responded:
" Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Mr. Bob, we appreciate you being a loyal customer."
Profile photo of Tasha Allen

Tasha Allen

March 6, 2025

5  out of  5
rating by Tasha Allen
"Terin had been our agent for over 10 years! He is knowledgeable and quick to respond with any questions or concerns we may have!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Shandrika Matthews

Shandrika Matthews

March 3, 2025

5  out of  5
rating by Shandrika Matthews
"I love the customer service."
We responded:
"Thank you so much for your kind words!!! we look forward to serving you in the future."
Profile photo of Brandon Poole

Brandon Poole

February 13, 2025

5  out of  5
rating by Brandon Poole
"Terin Smith has been our agent for over the past 10 years and has done an excellent job advising us on insurance options to protect our family. His agency’s service is always very personable and reliable to get in contact with any day of the business week. I would recommend him to anyone that I know."
We responded:
"Thank you for the review!!! We appreciate you and your family for being loyal customers and always recommending us to family and friends. Terin"
Profile photo of Scatty

Scatty

February 11, 2025

5  out of  5
rating by Scatty
"Great staff, always responds professionally, and very helpful"
We responded:
"Thank You Mr. Sanders for your Awesome review. We appreciate you and look forward to serving you in the future."
Profile photo of Ronnie Davidson

Ronnie Davidson

February 6, 2025

5  out of  5
rating by Ronnie Davidson
"Terin & Buffi are the best! It's a pleasure to have them as my State Farm Insurance Agent."
We responded:
"Thank you for you Review Mr. Davidson. You are definitely one of our favorite people we get to take care of. Our office appreciates you and your family."